Description

As an Application Support Administrator, you will play a critical role in ensuring the security and integrity of user identities and access permissions throughout the organization. You will be responsible for implementing, maintaining, and enhancing the organization Applications tools such as One Identity and Easyvista Solutions for ticketing system, knowledge base administration, Asset Management and CMDB administration. Working closely with cross-functional teams (e.g.: service desk, architects, system engineers, application owners and security), you will actively contribute to the efficiency, effectiveness, and security of the client’s processes. The role is currently located in our Geneva offices and reports to the IT Application Support Manager, within the IT Service Support department.

 

 

• Deliver day to day operational support for all requests and incidents concerning the platform supported

• Respond to incidents and service requests in a timely manner

• Document the existing processes from a technical (workflow) aspect and the functional one for the benefit of the users (whether IT or business)

• Document the production changes and ensure that, for every modification, there is a relevant record in the Change Management system

• Plan and organize changes on the infrastructure, including testing

• Implement, manage, and monitor connectors between the infrastructure and target IT systems including directories and applications. Work with the UAM (User Access Management) team, responsible for user provisioning and deprovisioning, to leverage the IAM infrastructure to effectively automate access provisioning and deprovisioning

• Relentlessly leverage the IGA infrastructure to reinforce the organization’s security posture, including through the application and promotion of the least privilege, need-to-know, and need-to-do principles

• Develop and maintain high quality IGA records including the entitlements catalog and role model

• Enhance user experience through IGA portal configuration and optimal integration with ITSM and other solutions

• Provide 2nd and 3rd level support on the Service Support infrastructure

• Maintain accurate documentation of the supported infrastructure architecture, configuration, and controls

• Continuously optimize the processes through automation

• Assure compliance with regulatory and security requirements and controls

• Provide regular reports on operations, compliance, and security

• Inform the team members of the operation in order to ensure versatility.

 

 

Votre profil

• Excellent knowledge of the ITIL processes and their application

• Ability to analyze and set expectations in terms of time-to-deliver and output of the requested enhancements or changes in the tool

• Technical expertise on an IGA platform, Easyvista Service Manager (Service Apps and Self Help would be a plus)

• Strong experience in systems integration (knowledge on SQL Server, REST API, … )

• Basic knowledge on scripting (powershell, bash) and sysadmin on Windows and Linux.

• Strong understanding of IGA related technologies and protocols (especially AD and AAD).

• Excellent problem-solving and analytical skills

• Team player

• Excellent English & French spoken and written

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