Fourni un support utilisateur journalier de niveau 2
Collaboration avec l'utilisateur pour déterminer les problèmes et proposer des solutions.
Prendre en charge le monitoring des postes, interfaces, et les fonctionalités des serveurs.
Servir de pont entrre les utilisateurs et les applications commerciales.
Working experience of 5 years in the field of supporting, implementing and extending enterprise business applications such as packaged ERP systems, ETRM systems and/or custom software in the commodities trading or oil refining business including the following processes and functionalities:
- Excellent communication and presentation skills. - Good analytical and technical skills (SQL, Sharepoint, basic programming) as well as a good perception of user needs and business processes.
- Good knowledge of Microsoft products.
- Ability and willingness to learn about new technologies and extend the knowledge to different fields.
- Good English language skills (verbal & writing), German is an advantage