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Security Device Management

  • Use strong TCP/IP networking skills to perform network troubleshooting to isolate and diagnose common network problems
  • Configure and manage Firewall (FW), Intrusion Detection Systems (IDS), Internal Vulnerability Scanners (IVS), Security Information and Event Management (SIEM), Web Application Firewalls (WAF), and other advanced security platforms
  • Perform standard changes on customer security devices.
  • Work with internal Tier 2 and vendor resources to resolve complex issues on managed devices
  • Resolve problems independently and understand the correct escalation procedures
  • Report on Security Devices related KPIs to MSS CFC management


Security Monitoring

  • Perform security incidents triage as 1st level
  • Work in 24x7 shifts
  • Handle and investigate security incidents raised on customer systems
  • Analyze and respond to security Incidents
  • Escalate complex cases to L2 and L3 analysts
  • Contribute to complex cases handling
  • Manage customer communication on security incidents through customer portal, email, phone

General responsibilities

  • Take responsibility for customer satisfaction and overall success of managed services.
  • Be available, ready, and able to accept incoming calls.
  • Respond in a timely manner (within documented SLA) to support tickets.
  • Document actions in tickets to effectively communicate information internally and to customers.
  • Recommend improvements for Standard Operating Procedures.
  • Propose enhancement on tools and workflow.
  • Participate to system automation initiative
  • Test new technologies integration in the service
  • Adhere to policies, procedures, and security best practices.
  • Participate to service deployment for new customers

Votre profil

  • IT Operations experience
    • Knowledge of Service Desk activities
    • Security devices administration (FW, WAF, IDS, IPS, End-points clients)
    • Service Level Agreement management
    • Customer satisfaction management
  • Knowledge of components of the IT Security technical chain at architecture and technical level
    • Network security components (TCP/IP, DNS, packet capture)
    • System security components (Windows, Linux)
    • Workstations security components
    • Other application level security components
  • Deep IT components technological knowledge (understanding of technical logs)
  • Technical certifications are a plus, such as ITIL
  • Good communication skills (oral and written)

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