Description

• Providing first level support to the customers by phone, e-mail or remotely
• Categorizing and prioritizing the most accurately possible and dispatching Incidents and Service Requests to the appropriate team
• Troubleshooting and resolving owned incidents and applying corrective actions
• Restoring the degraded service’s quality as fast as possible
• Technically or hierarchically escalate incidents or service requests and doing their follow-up
• Process owned Service Requests
• Informing customers of service status

Votre profil

• Swiss federal diploma in IT or equivalent
• Minimum of 3-5 years of professional experience in an equivalent position
• Team spirit;
• Customer and Service oriented;
• Ability to work under pressure;
• Dynamic
• Mother tongue French or German, English speaking a must, third language spoken a plus;
• Precise and rapid diagnosis ability;
• Procedure-oriented work;
• Sensibility to the ITIL approach;
• IT generalist orientation;
• Priority management skills

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