Description

Your primary responsibilities: 
– Manage user requests made through the ticketing tool in accordance with ITIL processes, 
– Configure the workstations according to the user’s needs and perform functional tests, 
– Guide the user to resolve the malfunction or take control of the system remotely, 
– Apply the resolution procedures in place, 
– Conduct investigations on application and technical problems, 
– Write operating manuals for existing applications and identify needs in this area during projects, 
– Identify and write procedures for the self-service portal for users, 
– Carry out various additional missions according to the specificities of the activity or the service, 
– Monitor applications, network components and processes, acknowledge alerts, restart processing according to procedures and document.

We offer: 
– A family structure on a human scale, 
– A management within the reach of its employees, 
– Support, continuous training and development opportunities within a dynamic team, 
– Innovative and efficient tools, information technologies oriented towards digitalization, 
– A diversified activity in a very pleasant working environment.

Votre profil

Your profile: 
– Holder of a CFC type of training in the IT field,
– 3 years experience in the field of application support and training, 
– Comfortable with the Windows, Citrix, Active Directory and Exchange environment, 
– Good knowledge of office tools, knowledge of Cisco UCS environment a plus, 
– Customer and solution oriented, sense of priorities and service, 
– Communication skills, ability to listen and to explain to users, 
– Curious, autonomous and flexible. 
 

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